COMPANY INFO

HELLO FRIENDS & TRAVELERS!
 
SHIPPING WILL BE CALCULATED UPON CHECK OUT
 
RETURN POLICY
ANY ITEMS PURCHASED ONLINE MAY BE MAILED BACK TO OUR WAREHOUSE FOR A FULL REFUND WITHIN 30 DAYS OF ORIGINAL PURCHASE. ITEMS MUST BE UNWASHED + UNWORN, WITH THE TAGS ATTACHED. REFUNDS WILL BE MADE IN THE FORM OF THE ORIGINAL PAYMENT. 
IF YOU WOULD LIKE A DIFFERENT SIZE OR COLOR, PLEASE RETURN YOUR PURCHASED ITEM FOR A REFUND AND PLACE A NEW ORDER ONLINE.
CUSTOMERS CAN SHIP THE ITEM(S) BACK TO OUR WAREHOUSE AT THE ADDRESS BELOW, AT YOUR EXPENSE. ONCE WE RECEIVE YOUR PACKAGE, WE WILL PROMPTLY ISSUE A REFUND IN ACCORDANCE WITH OUR POLICY.
IF YOU DO NOT HAVE THE PACKING SLIP, PLEASE INCLUDE THE FOLLOWING INFORMATION WITH YOUR RETURN:

YOUR NAME AND BILLING ADDRESS.
THE NAME, ADDRESS AND ZIP CODE OF THE PERSON WHO PLACED THE ORDER, IF IT WAS A GIFT.
PLEASE INCLUDE THE ORIGINAL PURCHASE PRICE AND APPROXIMATE DATE OF THE PURCHASE
, THE ITEM NUMBER OF THE MERCHANDISE, IF AVAILABLE.



RETURN ADDRESS:

ASH FRANCOMB 
SHOP Headquarters
CASITA @ THE RANCH
20426 Fortuna Del Sur
Escondido, California
92029

 

OUR GUARANTEE


WE GUARANTEE OUR MERCHANDISE TO BE FREE OF MANUFACTURING DEFECTS AND WILL ACCEPT ANY DEFECTIVE ITEM PURCHASED FROM OUR ONLINE SHOP FOR REFUND OR EXCHANGE.

FOR THE RETURN OF DAMAGED OR DEFECTIVE ITEMS,

PLEASE EMAIL US AT INFO@ASHFRANCOMB.COM

 

 

PRIVACY


WE WILL NOT SHARE OR SELL ANY PERSONAL INFORMATION YOU PROVIDE FOR US ON OUR SITE WITH ANY THIRD PARTY. WE COLLECT INFORMATION FROM YOU WHEN YOU REGISTER ON OUR SITE, PLACE AN ORDER OR SUBSCRIBE TO OUR NEWSLETTER. WHEN ORDERING OR REGISTERING ON OUR SITE, AS APPROPRIATE, YOU MAY BE ASKED TO ENTER YOUR: NAME, E-MAIL ADDRESS, MAILING ADDRESS, PHONE NUMBER OR CREDIT CARD INFORMATION. YOU MAY, HOWEVER, BROWSE OUR WEBSITE ANONYMOUSLY.

USE OF INFORMATION
ANY OF THE INFORMATION WE COLLECT FROM YOU MAY BE USED IN ONE OF THE FOLLOWING WAYS:

1) TO IMPROVE CUSTOMER SERVICE
THE EMAIL ADDRESS YOU PROVIDE FOR ORDER PROCESSING, WILL ONLY BE USED TO SEND YOU INFORMATION AND UPDATES PERTAINING TO YOUR ORDER. UNLESS YOU DECIDE TO OPT-IN TO OUR PROMOTIONAL NEWSLETTER LISTS.

2) TO PROCESS TRANSACTIONS
YOUR INFORMATION, WHETHER PUBLIC OR PRIVATE, WILL NOT BE SOLD, EXCHANGED, TRANSFERRED, OR GIVEN TO ANY OTHER COMPANY FOR ANY REASON WHATSOEVER, WITHOUT YOUR CONSENT, OTHER THAN FOR THE EXPRESS PURPOSE OF DELIVERING THE PURCHASED PRODUCT OR SERVICE REQUESTED.

SECURITY
WITHIN OUT WEBSITE EXISTS A VARIETY OF SECURITY MEASURES, TO MAINTAIN THE SAFETY OF YOUR PERSONAL INFORMATION WHEN YOU PLACE AN ORDER OR ENTER YOUR PERSONAL INFORMATION. CREDIT CARDS ARE PROCESSED SECURELY THROUGH AUTHORIZE.NET, A LEADING PROVIDER OF PAYMENT GATEWAY SERVICES ONLINE, OR PAYPAL, A THIRD PARTY ONLINE PROCESSING SERVICE. YOU WILL HAVE THE OPTION TO CHECK OUT THROUGH EITHER METHOD.

WE OFFER THE USE OF A SECURE SERVER. ALL SUPPLIED SENSITIVE/CREDIT INFORMATION IS TRANSMITTED VIA SECURE SOCKET LAYER (SSL) TECHNOLOGY AND THEN ENCRYPTED INTO OUR PAYMENT GATEWAY PROVIDERS DATABASE ONLY TO BE ACCESSIBLE BY THOSE AUTHORIZED WITH SPECIAL ACCESS RIGHTS TO SUCH SYSTEMS, AND ARE REQUIRED TO KEEP THE INFORMATION CONFIDENTIAL.

AFTER A TRANSACTION, YOUR PRIVATE INFORMATION (CREDIT CARDS, SOCIAL SECURITY NUMBERS, FINANCIALS, ETC.) WILL NOT BE STORED ON OUR SERVERS.

COOKIES
MOST WEB BROWSERS ARE SET TO ACCEPT COOKIES BY DEFAULT. IF YOU PREFER, YOU CAN USUALLY CHOOSE TO SET YOUR BROWSER TO REMOVE OR REJECT BROWSER COOKIES. PLEASE NOTE THAT IF YOU CHOOSE TO REMOVE OR REJECT COOKIES, THIS COULD AFFECT THE AVAILABILITY AND FUNCTIONALITY OF OUR WEBSITE.

SHARING OF INFORMATION
WE DO NOT SELL, TRADE, OR OTHERWISE TRANSFER TO OUTSIDE PARTIES YOUR PERSONALLY IDENTIFIABLE INFORMATION. THIS DOES NOT INCLUDE TRUSTED THIRD PARTIES WHO ASSIST US IN OPERATING OUR WEBSITE, CONDUCTING OUR BUSINESS, OR SERVICING YOU, SO LONG AS THOSE PARTIES AGREE TO KEEP THIS INFORMATION CONFIDENTIAL. WE MAY ALSO RELEASE YOUR INFORMATION WHEN WE BELIEVE RELEASE IS APPROPRIATE TO COMPLY WITH THE LAW, ENFORCE OUR SITE POLICIES, OR PROTECT OURS OR OTHERS RIGHTS, PROPERTY, OR SAFETY. HOWEVER, NON-PERSONALLY IDENTIFIABLE VISITOR INFORMATION MAY BE PROVIDED TO OTHER PARTIES FOR MARKETING, ADVERTISING, OR OTHER USES.

CALIFORNIA PRIVACY RIGHTS
BECAUSE WE VALUE YOUR PRIVACY WE HAVE TAKEN THE NECESSARY PRECAUTIONS TO BE IN COMPLIANCE WITH THE CALIFORNIA ONLINE PRIVACY PROTECTION ACT. WE THEREFORE WILL NOT DISTRIBUTE YOUR PERSONAL INFORMATION TO OUTSIDE PARTIES WITHOUT YOUR CONSENT.

QUESTIONS?
PLEASE FEEL FREE TO EMAIL US WITH QUESTIONS AT INFO@ASHFRANCOMBSHOP.COM